KYC (Know Your Customer) Policy – Kamalabhawan

1. Introduction

At Kamalabhawan Foods Pvt. Ltd., we are committed to maintaining the highest standards of transparency, integrity, and compliance in all our business operations. As part of this commitment, we have implemented a Know Your Customer (KYC) Policy to safeguard our customers, partners, and the company from fraudulent activities, identity theft, money laundering, and misuse of services.

This KYC Policy outlines the principles, practices, and requirements for verifying and authenticating the identity of our customers and business associates. By using Kamalabhawan’s services, customers and partners acknowledge and agree to comply with the procedures described herein.

2. Objective of KYC Policy

The primary objectives of this Policy are:

• To establish the true identity of our customers and partners.

• To prevent fraudulent or unauthorized activities.

• To comply with applicable laws and regulations, including anti-money laundering (AML) standards.

• To protect Kamalabhawan’s reputation as a responsible and trustworthy brand.

• To ensure secure and legitimate transactions in all dealings, including purchases, memberships, subscriptions, and partnerships.

3. Scope of the Policy

This KYC Policy applies to:

• Individual Customers – who create profiles, purchase products, or subscribe to Kamalabhawan services.

• Corporate Clients / Channel Partners – including distributors, resellers, and affiliates.

• Vendors & Service Providers – supplying goods, logistics, or digital services.

• Employees and Contractors – wherever verification is necessary for compliance or access.

4. Customer Identification Process

The customer identification process is the cornerstone of KYC. Kamalabhawan will collect and verify information to establish identity.

For Individual Customers

• Mandatory Information: Full name, date of birth, residential address, contact number, email ID.

• Proof of Identity (any one): Aadhaar Card, Passport, Voter ID, Driving License, PAN Card.

• Proof of Address (any one): Utility Bill (not older than 3 months), Bank Statement, Rent Agreement, Passport.

For Corporate Clients / Partners

• Company Information: Legal name, incorporation certificate, GST registration, PAN, registered office address.

• Authorized Signatory Proof: Board Resolution / Power of Attorney.

• KYC of Key Directors / Partners: Identity and address proof as applicable for individuals.

For Vendors & Service Providers

• Business license, GST certificate, PAN, and bank account details.

• Identity proof of authorized representative.

Kamalabhawan reserves the right to request additional documents or verification for high-value transactions or special circumstances.

5. Methods of Verification

Verification may be conducted through multiple channels:

1. Physical Verification: Submission of physical documents at Kamalabhawan offices or partner outlets.

2. Digital Verification: Upload of scanned copies via our website, mobile app, or secure email.

3. Third-Party Verification: Cross-verification through government or authorized databases where legally permitted.

4. In-Person Verification (IPV): Required in specific cases of high-value transactions or corporate partnerships.

6. Confidentiality and Data Protection

• All customer information collected under KYC is treated as strictly confidential.

• Data is stored securely in compliance with applicable privacy laws and our Privacy Policy.

• KYC documents will not be shared with unauthorized third parties except where required by law, regulatory authorities, or for legitimate business verification.

• Only authorized Kamalabhawan personnel have access to KYC data.

7. Customer Due Diligence (CDD)

Kamalabhawan follows a risk-based approach for Customer Due Diligence:

1. Standard Due Diligence (SDD): For ordinary transactions within usual thresholds.

2. Enhanced Due Diligence (EDD): For high-value or suspicious transactions, involving detailed verification and additional documents.

3. Simplified Due Diligence (SiDD): For small-value or low-risk customers where minimal documentation is sufficient.

The level of verification depends on the risk profile and nature of the transaction.

8. Periodic Review and Updates

• Customer KYC information will be periodically updated to ensure continued accuracy.

• Customers may be asked to resubmit updated documents at defined intervals (e.g., every 2–3 years) or upon significant profile changes.

• Failure to update information may result in temporary suspension of services.

9. Rights and Responsibilities of Customers

Customer Rights:

• To know why KYC documents are required.

• To request information on how their data is stored and used.

• To refuse providing certain non-mandatory details (except where law requires).

Customer Responsibilities:

• To provide accurate, complete, and authentic documents.

• To promptly notify Kamalabhawan of any changes in personal or business details.

• To refrain from submitting forged or fraudulent documents.

10. Non-Compliance and Consequences

Failure to comply with KYC requirements may lead to:

• Denial of service or order processing.

• Suspension of membership, subscription, or loyalty accounts.

• Termination of partnership agreements.

• Reporting of suspicious activity to competent regulatory authorities.

Kamalabhawan reserves the right to refuse or discontinue services if KYC obligations are not met.

11. Fraud Detection and Reporting

Kamalabhawan actively monitors transactions and profiles to detect:

• Unusual or suspicious activity.

• Inconsistent details across multiple orders or accounts.

• Attempts to bypass identification requirements.

Any fraudulent activity may be reported to regulators, law enforcement, or financial institutions as required.

12. Legal and Regulatory Compliance

This KYC Policy has been designed in line with applicable Indian regulations including:

• The Prevention of Money Laundering Act (PMLA), 2002.

• Guidelines issued by the Reserve Bank of India (where applicable).

• Information Technology Act, 2000 (as amended).

• Other laws relevant to fraud prevention, e-commerce, and consumer protection.

13. Employee Training and Accountability

All employees handling KYC data undergo:

• Training on regulatory compliance and ethical handling of customer data.

• Guidance on detecting red flags and suspicious activities.

• Accountability measures to ensure zero misuse of sensitive information.

14. Amendments to KYC Policy

Kamalabhawan may revise this KYC Policy periodically to align with regulatory changes, technological updates, or internal improvements. Updates will be posted on our official platforms, and continued use of services will constitute acceptance of revised terms.

15. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of courts located in [Insert City/State].

16. Contact Information

For questions, assistance, or clarifications regarding this KYC Policy, please contact:

Kamalabhawan Foods Pvt. Ltd.
Email: compliance@kamalabhawan.com
Phone: +91-XXXXXXXXXX
Address: [Registered Office Address]

Conclusion

KYC is not merely a regulatory requirement — it is a cornerstone of trust between Kamalabhawan and its valued stakeholders. By adhering to this Policy, we aim to create a safe, transparent, and reliable environment for all transactions. Kamalabhawan remains committed to balancing customer convenience with robust security, ensuring that our brand continues to represent authenticity, integrity, and excellence in every interaction.