At Kamalabhawan, we are committed to ensuring that every product reaches our customers in excellent condition, on time, and with the highest level of care. Our Delivery Policy outlines how we process, ship, and deliver your orders. By purchasing from our website, you agree to the terms and conditions described in this policy.

1. Purpose of the Policy

The purpose of this Delivery Policy is to:

• Provide transparency about how and when products will be delivered.
• Explain delivery timelines, charges, and service coverage.
• Highlight customer responsibilities during delivery.
• Address potential issues that may arise during the shipping process.

Our ultimate goal is to provide a smooth, reliable, and stress-free delivery experience.

2. Delivery Areas

2.1 Service Coverage

We currently deliver across India, covering major cities, towns, and select rural areas. Delivery coverage is subject to the availability of courier partners in your location.

2.2 Remote Areas

For remote or hard-to-reach locations, delivery timelines may be longer than usual. In some cases, our courier partners may not service certain areas. If your address is outside our delivery network, our team will contact you and provide alternative options or a full refund.

3. Delivery Timelines

3.1 Standard Delivery

• Orders are typically processed within 24–48 hours after payment confirmation.
• Delivery timelines vary depending on your location:
  • Metro cities: 2–5 business days
  • Tier 2 & 3 cities: 4–7 business days
  • Remote/rural areas: 7–10 business days

3.2 Delays

While we strive to deliver on time, unforeseen factors such as courier delays, strikes, extreme weather, or government restrictions may cause delays. In such cases, customers will be notified via email or phone.

4. Shipping Charges

Free Shipping

We offer free standard shipping on orders above a specified value (mentioned on the website at checkout).

Paid Shipping

For orders below the free-shipping threshold, a standard delivery fee will apply. The applicable charge will be displayed at checkout before you confirm your order.

Additional Charges

In certain remote or out-of-service areas, additional delivery charges may apply. Customers will be informed prior to dispatch for approval.

5. Order Tracking

5.1 Tracking Information

Once your order is shipped, you will receive an email or SMS containing:

• Tracking ID
• Courier partner’s name
• Link to track your shipment

5.2 Tracking Updates

Tracking updates are usually available within 24 hours of dispatch. Customers can follow the link provided to check the current status of their order.

6. Damaged or Missing Deliveries

6.1 Damaged Deliveries

If your package arrives damaged:

• Do not accept the package from the courier.
• Immediately take photos of the damaged parcel.
• Contact our customer support within 24 hours of delivery attempt.

A replacement or refund will be processed after verification.

6.2 Missing Items

If any product is missing from your order:

• Contact us within 48 hours of delivery.
• Share your order ID and photos of the received package.
• Our team will investigate and arrange for a replacement or refund.

7. Customer Responsibilities

To ensure smooth delivery, customers are expected to:

• Provide accurate delivery details (name, phone number, address, PIN code).
• Be available at the delivery location to receive the package.
• Inspect the package upon receipt and report any issues promptly.

Failure to provide accurate details may result in delays, failed deliveries, or additional charges.

8. Cancellations Related to Delivery

If delivery is unsuccessful due to reasons attributable to the customer (wrong address, repeated unavailability, refusal to accept), the order may be canceled, and refund eligibility will be determined based on our Cancellation Policy.

Conclusion

At Kamalabhawan, we understand that timely and safe delivery is one of the most important parts of your shopping experience. Our delivery processes are designed to ensure efficiency, transparency, and customer satisfaction.

From the moment you place your order until it reaches your doorstep, we work diligently with trusted courier partners to maintain quality and reliability. Should you face any delivery-related concerns, our dedicated support team is always available to assist.

Thank you for trusting Kamalabhawan — we look forward to serving you with the care and excellence you deserve.