1. Introduction

Welcome to Kamalabhawan Foods Pvt. Ltd. (“Kamalabhawan,” “we,” “our,” or “us”). These Terms & Conditions (“T&C”) govern the use of our website, mobile applications, e-commerce store, and offline services, including the purchase and consumption of our products.

By accessing or using our services, you (“Customer,” “User,” or “You”) agree to be bound by these Terms & Conditions, our Privacy Policy, Return & Refund Policy, Delivery Policy, Payment Method Policy, and Membership & Subscription Policy. If you do not agree, please discontinue using our services.

2. Scope of Application

These Terms & Conditions apply to:

• All online and offline purchases made from Kamalabhawan.

• All members and subscribers to Kamalabhawan’s loyalty and subscription services.

• All visitors and registered users of our website or mobile application.

3. Eligibility

• You must be at least 18 years old and legally competent under Indian law to use our services.

• Users under 18 may use our services only under the supervision of a parent or legal guardian.

• By registering, you confirm that all information provided is correct, accurate, and up to date.

4. Products & Services

• Kamalabhawan offers sweets, cookies, roasted nuts, snacks, pithas, savouries, and gift hampers, among other food products.

• All products are subject to availability. We reserve the right to discontinue or alter products without notice.

• Images and descriptions are provided for reference; actual product appearance, packaging, or flavor may vary slightly.

5. Orders & Pricing

• Placing an order represents an offer to purchase. Acceptance occurs when Kamalabhawan confirms the order.

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

• Prices and availability are subject to change without notice.

• Kamalabhawan reserves the right to cancel orders due to stock unavailability, incorrect pricing, or suspicious/fraudulent activity.

6. Payment Terms

• Payments can be made through UPI, debit/credit cards, net banking, wallets, or COD (where available).

• By completing a transaction, you authorize Kamalabhawan or its payment partners to process the payment.

• In case of payment failure, the order will not be processed.

7. Delivery & Shipping

• Delivery timelines vary based on product type, order volume, and location.

• Shipping charges may apply unless waived under a promotion or membership.

• Once delivered, risk of damage or loss transfers to the customer.

• Kamalabhawan is not responsible for delays caused by incorrect address details, courier issues, or unforeseen circumstances.

8. Return, Refund & Cancellation

• Returns and refunds are governed by our Return & Refund Policy.

• Perishable products may not be eligible for return, except in cases of damage, contamination, or quality concerns.

• Cancellation requests must be made before order dispatch.

• Approved refunds will be processed through the original payment method within the specified timeframe.

9. Membership & Subscription Services

• Membership and subscription benefits (discounts, priority delivery, recurring product plans) are subject to the Membership & Subscription Policy.

• Kamalabhawan reserves the right to modify, update, or discontinue benefits at any time.

10. Customer Responsibilities

By using our services, you agree that you will not:

• Provide false, misleading, or outdated information.

• Engage in resale or commercial redistribution of Kamalabhawan products without prior consent.

• Misuse discounts, promotional offers, or loyalty rewards.

• Use our website or app for unlawful or fraudulent activities.

11. Intellectual Property Rights

• All logos, product designs, images, packaging, text, and content on Kamalabhawan’s platforms are protected intellectual property.

• You may not copy, reproduce, distribute, or exploit our brand assets without written consent.

• Unauthorized use may result in legal action.

12. Promotions & Offers

• Promotional discounts, festival offers, and loyalty rewards are time-bound and subject to specific terms.

• Offers cannot be clubbed unless explicitly stated.

• Kamalabhawan reserves the right to withdraw or change offers at any time without prior notice.

13. Privacy & Data Protection

• Your use of services is subject to our Privacy Policy.

• We take reasonable measures to protect customer data, including payment and KYC details.

• By using our services, you consent to the collection, storage, and use of your data as per our policies.

14. Limitation of Liability

To the fullest extent permitted by law:

• Kamalabhawan shall not be liable for indirect, incidental, or consequential damages, including loss of profits, goodwill, or data.

• Liability for defective products is limited to the purchase price of the product.

• We do not guarantee uninterrupted access to our website/app or error-free services.

15. Indemnification

You agree to indemnify and hold harmless Kamalabhawan, its directors, employees, and affiliates from any claims, losses, or damages arising from:

• Your breach of these T&C.

• Misuse of our products or services.

• Violation of applicable laws.

16. Suspension & Termination

• Kamalabhawan reserves the right to suspend or terminate accounts for violations of these T&C or fraudulent activity.

• Termination may result in loss of access to memberships, subscriptions, or offers.

• Certain obligations (payment, indemnity, intellectual property) survive termination.

17. Modifications to T&C

• Kamalabhawan may update these T&C at any time.

• Updates will be posted on the website/app. Continued use of services indicates acceptance of revised terms.

18. Force Majeure

Kamalabhawan is not liable for delays or non-performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, government restrictions, or technical failures.

19. Governing Law & Jurisdiction

• These T&C are governed by the laws of India.

• Any disputes will be subject to the exclusive jurisdiction of courts located in [Insert City/State].

20. Contact Information

For concerns or clarifications regarding these T&C, please contact:

Kamalabhawan Foods Pvt. Ltd.
Email: support@kamalabhawan.com
Phone: +91-XXXXXXXXXX
Registered Office: [Insert Address]

21. Closing Note

These Terms & Conditions are designed to ensure transparency, fairness, and mutual trust between Kamalabhawan and its valued customers. By engaging with Kamalabhawan, you agree to respect these terms and enjoy our products responsibly.

Kamalabhawan is committed to serving you with integrity, authenticity, and excellence.