Cancellation Policy

At Kamalabhawan, we take pride in curating authentic, high-quality food products and delivering them fresh to your doorstep. Every order is processed with care and efficiency, as most of our offerings are perishable in nature. We understand, however, that circumstances may sometimes require customers to cancel an order.

This Cancellation Policy has been designed to provide clarity, fairness, and transparency to both our valued customers and our team. By placing an order with Kamalabhawan, you agree to the terms set out in this document.

1. Purpose of the Policy

The purpose of this policy is to clearly explain:

• When and how customers can cancel an order.

• The time limits that apply to cancellations.

• What refunds, if any, may be issued.

• Circumstances under which Kamalabhawan may cancel an order.

• How cancellations are processed and communicated.

Our aim is to ensure you feel secure while shopping with us, knowing exactly what to expect in the unlikely event that a cancellation is necessary.

2. Customer-Initiated Cancellations

2.1 Timeframe for Cancellations

• Orders can be canceled within 2 hours of placement, provided they have not yet been packed, processed, or shipped.

• Since we work quickly to ensure the freshness of food items, once an order moves into the processing stage, cancellations will no longer be possible.
  
  

2.2 How to Cancel

To request a cancellation, customers must contact us immediately through one of the following channels:

• Email: support@kamalabhawan.com

• Phone: +91-XXXXXXXXXX (Mon–Sat, 10:00 AM – 6:00 PM)
  
  

When contacting us, please provide your:

• Order ID

• Registered name and phone number

• Reason for cancellation

2.3 Confirmation of Cancellation

Once your cancellation request is received, our customer service team will verify whether the order is still eligible for cancellation. You will then receive a confirmation email or SMS notifying you whether your request was accepted or denied.

3. Refunds for Canceled Orders

3.1 Approved Cancellations

If your cancellation request is approved:

• A full refund of the order value will be issued.

• Refunds will be processed via the same payment method used at checkout.

• Refund timelines are usually 7–10 business days, although delays may occur depending on your bank or payment gateway.
  
  

3.2 Partial Refunds

In rare cases, if only part of your order can be canceled (e.g., some items already shipped), a partial refund may be issued for the eligible items.

3.3 Non-Refundable Situations

• If cancellation is requested after the 2-hour window and the order has already been packed or shipped.

• If the customer provides incorrect details and the package cannot be delivered.

4. Kamalabhawan-Initiated Cancellations

While we aim to fulfill every order, circumstances may occasionally force us to cancel an order from our end. Such cases include:

4.1 Product Unavailability

• If a product goes out of stock after your order is placed.

• If the product is found to be below quality standards during packing.

4.2 Payment Issues

• If your payment fails, is reversed, or flagged for potential fraud.

• If your billing or shipping information cannot be verified.

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4.3 Delivery Restrictions

• If we are unable to deliver to your location due to courier service limitations.

• If government restrictions or local regulations prevent delivery.

4.4 Suspicious or Fraudulent Activity

• If we detect unusual order patterns or suspect fraudulent activity.

In all the above cases, customers will be notified immediately via email or phone. If payment has already been made, a full refund will be issued.

5. Non-Cancellable Orders

Certain orders cannot be canceled once confirmed:

• Shipped Orders: Once an item has been dispatched, it cannot be recalled.

• Custom Orders: Special requests, bulk orders, or customized packaging cannot be canceled due to preparation and resource allocation.

• Perishable Products: Items close to expiry or marked as “non-returnable/non-cancellable” during checkout are excluded.

6. Cancellations Due to Force Majeure

Kamalabhawan will not be held responsible for delays or cancellations caused by factors beyond our control, such as:

• Natural disasters (floods, earthquakes, etc.)

• Strikes or transportation delays

• Government-imposed restrictions or lockdowns

• Power outages or unforeseen operational disruptions

In such situations, we will do our best to keep customers informed and issue refunds if applicable.

7. Process Overview

To make our cancellation process simple and transparent, here’s a quick overview:

1. Customer places an order.

2. Customer requests cancellation (within 2 hours, before processing).

3. Kamalabhawan reviews request.

4. Confirmation sent to customer (approval or denial).

5. Refund initiated (if eligible).

6. Refund reflected in customer’s account within 7–10 business days.

8. Customer Responsibility

To help us process cancellations smoothly, we request customers to:

• Double-check order details (address, phone, items) before confirming.

• Contact us as quickly as possible if a cancellation is needed.

• Keep track of delivery timelines and shipping notifications.

9. Contact Information

For all cancellation-related queries, please reach out to our support team:

• Email: support@kamalabhawan.com

• Phone: +91-XXXXXXXXXX (Mon–Sat, 10:00 AM – 6:00 PM)

• Response Time: 24–48 business hours
  
  

10. Policy Updates

Kamalabhawan reserves the right to update, revise, or modify this Cancellation Policy at any time without prior notice. The latest version will always be available on our website. Customers are encouraged to review this policy periodically.

Conclusion

At Kamalabhawan, we respect our customers’ needs and understand that plans can change. This Cancellation Policy has been crafted to strike a balance between customer flexibility and the operational realities of handling perishable food products.

By clearly defining timeframes, responsibilities, and refund procedures, we aim to make cancellations straightforward and stress-free.

Your trust is our most valuable asset, and we are committed to maintaining transparency at every step of your shopping journey. Should you have any concerns, our customer support team is always ready to assist.

Thank you for choosing Kamalabhawan.