Return & Refund Policy

At Kamalabhawan, we take great pride in offering products prepared with care, authenticity, and premium quality ingredients. While we always strive for 100% customer satisfaction, we understand that sometimes issues may arise. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be provided.

1. General Policy

• Due to the perishable nature of food products, we are unable to accept returns once items are opened or used.
• Returns and refunds are considered only in cases of:
  • Wrong product delivered
  • Damaged or defective product
  • Quality concerns verified by our team

2. Eligibility for Returns/Refunds

You may be eligible for a return/refund if:

• The product delivered does not match your order (wrong item).
• The product arrived in damaged condition (broken packaging, leakage, or contamination).
• The product was expired or close to expiry at the time of delivery.

Non-eligible cases:

• Products damaged after delivery due to mishandling or improper storage.
• Change of mind or dislike of taste.
• Opened or partially consumed items.

3. Reporting an Issue

• Customers must notify us of any issues within 48 hours of delivery.
• To report a problem, please provide:
  • Order ID
  • Product name
  • Clear photographs of the product and packaging
• Complaints can be submitted via:
  • Email: support@kamalabhawan.com
  • Phone: +91-XXXXXXXXXX (Mon–Sat, 10:00 AM – 6:00 PM)

4. Resolution Process

• Once we receive your complaint and proof, our team will investigate within 2–3 business days.
• If approved, we will offer one of the following:
  1. Replacement of the product (where possible)
  2. Store credit equal to the product value
  3. Refund to the original payment method

5. Refund Timeline

• Approved refunds will be processed within 7–10 business days.
• The time taken to reflect in your account depends on your bank/payment provider.

6. Order Cancellations

• Orders can be canceled within 2 hours of placement, provided they have not yet been shipped.
• Once shipped, orders cannot be canceled.

7. Shipping Costs

• If the return/refund is due to our error (wrong, damaged, or defective item), Kamalabhawan will bear the shipping cost.
• If the customer requests a return for any other reason (where eligible), the return shipping charges may apply.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

• Email: support@kamalabhawan.com

Closing Statement

At Kamalabhawan, your satisfaction is our top priority. Every feedback helps us serve you better, and we assure you that all complaints are handled with fairness and transparency. Thank you for trusting us with your shopping experience.