Shopping Policy

At Kamalabhawan, we believe that shopping for your favorite traditional recipes and gourmet delights should be a smooth, transparent, and enjoyable experience. This Shopping Policy outlines the terms and conditions that guide your purchases on our website, ensuring clarity, trust, and satisfaction at every stage. By shopping with us, you agree to the practices detailed below.

1. General Information

Kamalabhawan blends traditional recipes with premium craftsmanship, offering products that embody quality and heritage. All transactions carried out on our website are governed by this Shopping Policy, in addition to our Terms of Service and Privacy Policy. Customers are encouraged to read these documents carefully before placing an order.

2. Product Information

• Accuracy of Product Descriptions
  We make every effort to display product images, descriptions, and nutritional information accurately. However, slight variations in color, packaging, or texture may occur due to lighting, photography, or supplier changes.

• Ingredients & Allergens
  Each product is clearly labeled with its ingredient list. Customers with allergies are advised to review product descriptions carefully before making a purchase. Kamalabhawan is not responsible for any adverse reactions due to undisclosed allergies.

• Availability
  Product availability is subject to stock levels. In case an item is unavailable after an order is placed, we will notify you promptly and offer an alternative, store credit, or a refund.

3. Ordering Process

• Placing an Order
  Orders can be placed directly on our website by selecting items, adding them to your cart, and completing checkout.

• Order Confirmation
  Once an order is successfully placed, you will receive an email confirmation summarizing the items purchased, payment details, and delivery information.

• Order Modifications
  Orders cannot be modified once confirmed. If you wish to add more items, kindly place a new order.

4. Pricing & Payments

• Currency & Pricing
  All prices are displayed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.

• Payment Methods
  We accept payments via major credit/debit cards, net banking, UPI, and popular wallets.

• Secure Transactions
  Kamalabhawan uses trusted third-party payment gateways to ensure all transactions are encrypted and secure. We do not store sensitive payment details.

5. Shipping & Delivery

• Delivery Areas
  We currently deliver to most locations across India. Delivery availability for your pincode will be confirmed at checkout.

• Shipping Fees
  Shipping charges are calculated based on order value, weight, and delivery location. Free shipping may be offered during promotional periods or for orders above a specified value.

• Delivery Timelines
  Orders are typically dispatched within 2–4 business days. Delivery timelines vary by region but usually take 5–7 business days for metros and up to 10 business days for remote areas.

• Tracking
  Once shipped, customers will receive a tracking number via email/SMS to monitor their package.

• Delivery Delays
  While we strive to deliver orders on time, delays may occur due to weather conditions, strikes, logistics issues, or other unforeseen circumstances. Kamalabhawan will not be held liable for such delays.

6. Returns & Refunds

• Return Eligibility
  Given the perishable nature of our food products, we only accept returns if:

  • The wrong item was delivered.

  • The item was damaged or defective upon arrival.

• Return Process
  Customers must contact our support team within 48 hours of delivery, providing order details and photographic proof.

• Refunds
  Refunds for eligible cases will be processed to the original payment method within 7–10 business days. Store credits may also be offered.

• Non-Returnable Items
  Opened packages, products without original packaging, or items damaged due to mishandling after delivery are not eligible for returns or refunds.

7. Cancellations

• Customer-Initiated Cancellations
  Orders can only be canceled within 2 hours of placement, provided they have not yet been processed or shipped.

• Kamalabhawan-Initiated Cancellations
  We reserve the right to cancel an order if the product is unavailable, payment is declined, or there are concerns about fraudulent activity. Customers will be notified immediately, and refunds will be issued.

8. Exchange Policy

We do not offer direct product exchanges. Customers wishing to receive a replacement must follow the return process and place a new order.

9. Loyalty Points & Rewards

• Customers enrolled in our Points & Rewards Program can earn points on purchases.

• Points can be redeemed for discounts on future orders as per the rules outlined in the program.

• Reward points are non-transferable and have no cash value.

10. Customer Support

Our dedicated support team is here to assist with orders, product inquiries, and complaints.

• Email Support: support@kamalabhawan.com

• Phone Support: +(Mon–Sat, 10:00 AM – 6:00 PM)

• Response Time: Within 24–48 business hours

11. Limitation of Liability

• Kamalabhawan is not responsible for damages caused by improper storage or handling of products after delivery.

• We are not liable for delays or non-delivery due to force majeure events including natural disasters, strikes, or government restrictions.

12. Policy Updates

Kamalabhawan reserves the right to update or modify this Shopping Policy at any time. Updated versions will be posted on our website, and customers are encouraged to review the policy regularly.

13. Customer Responsibility

By placing an order with Kamalabhawan, you acknowledge that:

• You have provided accurate shipping and billing information.

• You understand the product descriptions and storage requirements.

• You agree to abide by this Shopping Policy.

Conclusion

At Kamalabhawan, your trust is our most valued asset. We are committed to delivering not only high-quality traditional recipes and snacks but also a seamless shopping experience. This policy ensures transparency in pricing, shipping, returns, and rewards, allowing you to shop with complete peace of mind.

If you have any questions or require clarifications regarding this policy, please contact our support team before placing your order.